It cannot be installed in parallel with Adobe Reader. We have no problem with assigning a license to several new employees. Download (1.14 GB, Multilingual zip file installer) This installer will install the 64-bit version of Acrobat as a unified application which provides the functionality of Adobe Reader or Adobe Acrobat, depending on the user's license. I believe this is a problem with the adobe server not successfully assigning the license, even though we have received the email invitation and logged in with the organization profile. We deleted the account from Adobe, left it for a few days, then recreated the accounts, nothing works. We tried signing onto the user's adobe account from another computer with a new profile or private browser window. They offered the following solutions:Ģ.1 Open Adobe account settings on the problematic user account - Under Account and Security - Select "sign in and security"Ģ.3 Sign out of all social media links - (non of the accounts were ever associated with social media accounts)Ģ.4 Disable "Automatic Profile Selection" (non of the accounts had this enabled)Ģ.5 Sign out of all "Active Sessions" (Did not work)Īll of the above solutions did not work. Remove the license and reassign - This does not work as quick fix anymore.Ģ. On the top right side of the page it shows "Start a trial"ġ. After authenticating via the organization profile successfully - "/" opens a web pageĥ. Page displays the organization profile and personal profile - Select org profile.Ĥ. Open the invitation to "Get started Adobe Pro email".
On the assigned licensed page, we can see that the license has been assigned to the user.ġ. Enter email address - Select populated email address - SaveĤ. Under Products - Adobe Pro - Assign usersģ. Below are the steps used to assign a license.Ģ.
I have several user's that are unable to access the Adobe Pro features after receiving a license. We have an Adobe Pro Business license subscription for our organization for 75 users.
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